Shipping policy

Shipping Policy
a) The Goods shall be deemed to have been delivered when you collect the Goods from our premises at any time after we have notified you that the Goods are ready for collection or, if we agree some other place for delivery, when we deliver the Goods to that place.
b) Any dates quoted for delivery of the Goods are approximate only and we shall not be liable for any delay in delivery of the Goods howsoever caused. We may deliver the Goods before the quoted delivery date upon giving you reasonable notice.
c) Where the Goods are to be delivered in instalments, each delivery shall constitute a separate contract and failure by us to deliver any one or more of the instalments in accordance with these Conditions or any claim by you in respect of any one or more instalments shall not entitle you to treat the contract as a whole as repudiated.
d) If we fail to deliver the Goods for any reason other than any cause beyond our reasonable control or your fault, and we are accordingly liable to you, our liability shall be limited to the excess (if any) of the cost to you (in the cheapest available market) of similar goods to replace those not delivered over the price of the Goods.
e) If you fail to take delivery of the Goods or fail to give us adequate delivery instructions at the time stated for delivery (otherwise than by reason of any cause beyond your reasonable control or by reason of our fault) then, without prejudice to any other right or remedy available to us, we may:
i) store the Goods until actual delivery and charge you for the reasonable costs (including insurance) of storage; or
ii) sell the Goods at the best price readily obtainable and (after deducting all reasonable storage and selling expenses) account to you for the excess over the price under the contract or charge you for any shortfall below the price under the contract

Returns

f) In the event you wish to return your goods please contact our customer services at admin@prioryquay.co to obtain a Returns Authorization form. The form must be completed and returned so a returns number can be issued.
All returned goods must be unused, in original packaging and returned to the allocated address.
Carriage cost for returns is at the customer’s expense.

g) Goods exempt from Return – Any lines that are manufactured to order, bespoke ordering, special designed orders and products ordered in cut lengths. Items used or tested are also excempt.